Attention registrants, licensees and members of professional organizations!

Have you wondered…
  • How everyday financial services will be transformed by technological innovations?
  • Whether your company or firm is cybersafe?
  • Where to turn when you suspect an elderly client is being financially exploited?
  • How to strengthen your customer trust?
  • What are the signs of power of attorney abuse?

FCNB’s Consumer Protection Conference on 11 June 2019 will help answer these questions and more.

Find details here and sign up for event updates.

Consumer Affairs provides day-to-day enforcement and administration of a wide range of consumer legislation. Activities include investigating consumer complaints, providing advice and direction to the public on how to resolve their complaints, educating consumers and businesses on their rights and responsibilities, and issuing licences for the regulation of businesses under consumer legislation.

The Consumer Affairs mandate deals primarily with transactions that occur between a business and an individual (consumer). Therefore, Consumer Affairs is unable to intervene in business-to-business transactions.


We administer licences, registration, or designations under the following statutes:

We are also responsible for the administration of three other statutes that, while no licence or registration is required, do prescribe consumer protection requirements. They are:

If you work with these types of products or services, it is important that you understand your responsibilities.

2017 © Financial and Consumer Services Commission