Despite best efforts, sometimes people fall behind on payments to creditors.  When this happens, a creditor has the right to collect on a debt that is owed to them, and the consumer has the right to be treated reasonably and with respect.

When a consumer owes money to a company and is not paying or is unable to make the minimum payment, sometimes the company will turn the debt over to a collection agency.  A collection agency is a business that arranges for the payment of outstanding account balances and money owed to a company.


In this section:

Downloadable Resources

According to the Collections Agency Act.

Collection Agency Rules

The agency and the individuals who work as collectors must be licensed with the Financial and Consumer Services Commission and must follow the rules outlined in this document.

Learn more about Credit and Collections at our Tools & Resource Page

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