There are several options available to you if you have a complaint about your insurance agent, broker or insurance company. All federally regulated insurers must have a complaint-handling system in place. They must provide policy holders with information on:

  • how to make a complaint
  • how long the process will take
  • the next steps if the complaint remains unresolved

Office of the Superintendent of Financial Institutions (OSFI) provides a list of federally regulated financial institutions.

Source: Understanding Insurance Basics, page 2-27, Financial Consumer Agency of Canada, 2012. Reproduced with the permission of the Commissioner of Financial and Consumer Agency of Canada, 2013.  

The FCNB does not endorse any designation or profession. You should always verify the personís qualifications before seeking advice. It is critical that you check an individualís registration or licence status, and the types of products or services they are registered or licensed to sell.

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