There are several options available to you if you have a complaint about your insurance agent, broker or insurance company. All federally regulated insurers must have a complaint-handling system in place. They must provide policy holders with information on:

  • how to make a complaint
  • how long the process will take
  • the next steps if the complaint remains unresolved

Office of the Superintendent of Financial Institutions (OSFI) provides a list of federally regulated financial institutions.

Source: Understanding Insurance Basics, page 2-27, Financial Consumer Agency of Canada, 2012. Reproduced with the permission of the Commissioner of Financial and Consumer Agency of Canada, 2013.  


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