Whether you are buying an appliance, making an investment, taking out a mortgage on a home or purchasing a product from a door-to-door seller, you are likely covered by one of New Brunswick’s financial and consumer protection laws.
If your complaint isn’t covered by the financial and consumer laws that FCNB administers, you may want to report it to another organization or government department. If your complaint is about:
An unexpected call or message about a tax refund, prize, inheritance, job offer, virus on your computer, problem with your bank (or other) accounts or a bill for something you didn’t purchase; or if you are worried about identity theft, contact the Canadian Anti-Fraud Centre and your local police agency. Visit our Frauds and Scams page to learn more on How to Report Fraud and Where to Report It.
An email or text about the same topics above, report it to the Spam Reporting Centre.
A fraudulent online transaction through FaceBook, eBay, Kijiji or a dating website, report it directly to the website. Look for “Report Abuse” or “Report an Ad” on the website.
An unresolved dispute with your telecom provider, contact the Commission for Complaints for Telecom-television Services (CCTS). CCTS is Canada’s national and independent organization dedicated to resolving customer complaints about phone, wireless, internet and TV services, fairly and free of charge. This can include billing errors, contract disputes, poor service quality and credit reporting activities. To file a complaint online, visit ccts-cprst.ca
File a complaint under New Brunswick’s financial and consumer protection laws
Fill out the form below, call us 1 866 933-2222) or email us if you have concerns or complaints covered by the financial and consumer laws we administer.