Collection Agency Scam

Fraudster pretends to be from a collection agency.

How it Works

The victim is contacted by someone pretending to be from a collection agency, demanding to be paid for a debt that doesn’t exist. High-pressure tactics are often used to convince the victim that they need to pay right away.

How to Protect Yourself

If you are ever contacted by a collection agency, request a written notice through regular mail. Follow up with the company who hired the collection agency to ensure the debt and the collection agency are legitimate. FCNB regulates the collection practices of collection agencies and its collectors, as well as debt settlement services.  Check to see if the collection agency is licensed by calling FCNB. If the agency is licensed, make sure the person who contacted you does in fact work for the licensed collection agency. You can do this by contacting the company yourself through contact information provided by FCNB. Scam artists may pose as legitimate collection agencies as well.

How to Report It

If you are a victim of a collection agency scam, contact FCNB, the Canadian Anti-Fraud Centre, and your local police or RCMP. 

You should also contact Equifax Canada and TransUnion if you suspect someone has stolen your identity.

Learn more about collection agencies.

FCNB is responsible for the administration, education and enforcement of provincial legislation that regulates securities, insurance, pensions, credit unions and certain consumer services. If your complaint relates to an area outside of FCNB’s regulated areas, we may refer you to the appropriate reporting agency or organization.