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Public Service Announcement -Program to help vehicle owners resolve disputes on defects and warranties


The following information is from the Canadian Motor Vehicle Arbitration Plan (CAMVAP) and is being shared at their request. In Atlantic Canada, CAMVAP is administered by the Better Business Bureau serving the Atlantic Provinces. Any questions should be directed to Stephen Moody at 416-490-0615.

Help with your Vehicle When you Need it Most.

The Canadian Motor Vehicle Arbitration Plan (CAMVAP) is a program to assist Canadian residents who make allegations of defects in their vehicles or are experiencing challenges with the manufacturer in implementing the new vehicle warranty.

The program is free, and subject to your vehicle meeting the program’s eligibility criteria your concerns will be brought before an independent, third-party arbitrator who will hear evidence from you and the manufacturer in order to make a decision whether your allegations of a defect are substantiated.   

If this is the case, the Arbitrator may order the manufacturer to buy back the vehicle, repair the vehicle, or reimburse you for repairs you have already undertaken or for payment of certain out-of-pocket expenses. However, the Arbitrator may also determine that the manufacturer has no liability with respect to the claim you brought forward. 

Participating manufacturers include Ford, General Motors, Honda, Hyundai, Jaguar, KIA, Lucid, Mazda, Mercedes-Benz, Nissan, Porsche, Subaru, Toyota, Volkswagen, and Volvo.

CAMVAP results and information about the program is available on the program’s website at Consumers can start their claim directly from the website. 

Media contact

Stephen Moody
General Manager