Self-Serve Portal

Door-to-Door Fraud

Licensed door-to-door selling is a legitimate activity.  However, there are situations where scams can happen.  

How it works

Many complaints we receive about door-to-door sellers have to do with unclear contracts, bad quality products or services, aggressive sales tactics or the customer not receiving the products or services they bought. The most common calls we answer are about:

  • home heating systems
  • air and water filtration systems
  • driveway paving or sealing
  • roofing repairs
  • other home or yard maintenance services.

How to protect yourself

  • Ask to see their licence. Direct sellers are required, with some exceptions, to be licensed and bonded under the Direct Sellers Act, and to carry this licence with them, proving that he or she is associated with a licensed company.
  • Get promises in writing.
  • Read the contract and ensure you understand exactly what you are buying and agreeing to before you sign.
  • Have the direct sellers sign the contract first.
  • Ask for a copy of the contract and any additional paperwork you sign.

Learn more about your rights and how to avoid getting scammed when buying from a door-to-door seller.

How to report it

If you suspect you’re a victim of a door-to-door scam, or attempted door-to-door scam, complete the FCNB Submit a Complaint form.

FCNB is responsible for the administration, education and enforcement of provincial legislation that regulates securities, insurance, pensions, credit unions and certain consumer services. If your complaint relates to an area outside of FCNB’s regulated areas, we may refer you to the appropriate reporting agency or organization.