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Insurance Fraud

Scammers pose as your insurance company, and request information.

How it works

Someone pretending to represent your insurance company typically sends you an email requesting personal information about you, your finances, and your insurance. They then use this information to steal your money.

How to protect yourself

  • Check that the individual is licensed with FCNB. Search our Insurance Licence Database.
  • Beware of any email message that claims to be from your insurance company that asks you to confirm or give certain personal information. This could be a scam to obtain information about your personal finances and could lead to identity theft. If you are unsure, contact your insurance company directly.
  • Do not pay your premiums through a money transfer, cryptocurrency (like Bitcoin), or money wiring service. This is not a normal practice and could be a scam to get you to buy fake insurance.

How to report it

If you suspect you’re a victim of insurance fraud, or attempted insurance fraud, complete the FCNB Submit a Complaint form, contact the Canadian Anti-Fraud Centre, and your local police or RCMP.

If you have concerns about individuals or companies operating without the proper licence, complete the FCNB Submit a Complaint form.

If you are seeking general information on insurance issues, assistance in finding insurance or advice on dealing with a claim, contact the Consumer Advocate for Insurance.

FCNB administers and enforces legislation in the mortgage brokers, payday lenders, real estate, securities, insurance, pensions, credit unions, trust and loan companies, cooperatives, and a wide range of other consumer legislation. If your complaint relates to an area outside of FCNB’s regulated areas, we may refer you to the appropriate reporting agency or organization.