As winter slowly turns to spring across New Brunswick, it’s common for door-to-door salespeople to visit residences offering home improvement and other services. You may be approached with offers for driveway paving, roofing repairs, solar panel installations, attic inspections or other work around your home.
While most sellers are legitimate, others may be operating without a required licence, which can put you at risk. The Financial and Consumer Services Commission of New Brunswick (the Commission) regularly receives reports of unlicensed door-to-door (direct) sellers operating in the province without one.
Door-to-door sellers must be licensed with the Commission and carry their licence with them while conducting business.
Before agreeing to purchase anything at your door, pause and check that the direct seller you’re dealing with is licensed. Ask to see the licence, verify it is signed and matches the company the salesperson says they represent – and remember to check that it has not expired.
You can confirm this information anytime at FCNB.ca/check-now.
It is important when dealing with direct sellers to:
- Take your time. Do not feel pressured to make an immediate purchase or to sign a contract. In addition to asking for the seller’s licence, get a copy of the contract and read it carefully.
- Check references. Before committing, talk to family or friends and look for reviews in local community groups or through organizations like the Better Business Bureau.
- Be cautious with payments. Avoid paying in full up front and never feel pressured to pay in cash.
- Remember your rights. The Direct Sellers Act provides important consumer protections, including a 10-day cooling-off period, during which a buyer can cancel a direct sale contract after receiving it.
If you experience high-pressure sales tactics from a salesperson or company engaged in direct selling, report it to the Commission by submitting a complaint. If you observe suspicious or unusual behaviour, call the police.
The Commission offers tips on its website on how to be a safe and informed consumer when purchasing services at your door. To verify a licence and learn more, visit FCNB.ca.