Self-Serve Portal

Portal Basics

Should you have an inquiry which is not addressed below please contact us at 866 933-2222 and we will be pleased to assist you.

Need help with the Self-Serve Portal? Contact us at:

support@fcnb.ca

Frequently Asked Questions

What do I need to login?

To login to the system, you will need a username and a password.

What do I do if I forget my user name or password?

If you forget your user name, please contact Commission staff at support@fcnb.ca. If you forget your password, please follow the link to reset your password on the login page.

What is required for a user password?

Your password must be at least eight characters long and must contain at least one non-alphanumeric character (for example: $ @ # % &).

Can I save a partially completed application and return to it later?

Yes. The system allows you to log off at any time and then return to your application. However, once the application is submitted, no changes are permitted without the authorization of Commission staff.

Do I have to answer all the questions in the online application process?

 Yes. You cannot submit an application until you have answered all the questions.

Due to a physical impairment, I am not able to complete the online application. What do I do?

Please contact Commission staff at 1-866-933-2222 and we will assist you.

The online process requires me to upload documents, but I do not have a scanner

Many of the larger office supply businesses provide scanning services. Your local library may also provide this service.

A computer terminal with a scanner is also available in our Saint John and Fredericton offices.

You may also be able to take a picture of the documents with your mobile device and transfer these images to your computer so you can upload them.

Information has changed since I started my application. Can I change it?

If you have not yet submitted your application, you can make changes. If your application has been submitted and you have new information to provide, please contact us at one of the addresses below for assistance in the applicable regulatory area:

How can I determine the status of my application?

You can login to the system to determine the status of your application. It will indicate whether the application is in draft, submitted, requires more information, approved, or rejected.

I am getting a message about “Javascript” when I access the portal. What do I do?

This likely indicates that your browser is not compatible with our portal.  Please ensure you are using an up to date version of Microsoft Explorer, Google Chrome, Firefox, or Safari.

What changes can I make to my user profile?

You may update your address and contact information in your profile at any time. If you have changed your name, we ask that you send us an email with the particulars of the name change, and we will update that information in our system for you.

I note that usernames for the portal are email addresses. Is it possible to change my username if I change my email address?

 Yes.  Please submit a support request from the portal and Commission staff will make this change for you.

If I reply to a system generated email, will I get a response?

No.  Any reply to system generated email messages will not be read and is discarded.

I have made a successful online payment but it is not showing up in the portal.

Please email us at insurance.finance@fcnb.ca and provide the transaction ID as well as the amount paid and when you paid it. We will review our records as well as those of our payment provider and make any required corrections. Please allow a few days for us to get back to you.

How long do I have to complete a licence application in the Commission portal?

Draft applications are deleted 90 days after the date they were last accessed by a user.