Self-Serve Portal

Duty to Report

Adjusters, Agents and Special Insurance Brokers are required to comply with the requirements under the Insurance Act and its rules and regulations. This includes reporting to the Superintendent any name or contact information changes with 10 days. 

Adjusters, Agents and Special Insurance Brokers – as well as any individual applying for these types of licences – must also report to the Superintendent within 10 days any of the following:

  • A criminal charge or conviction for an offence in any jurisdiction involving theft, fraud, forgery, breach of trust, misrepresentation, perjury, furnishing false information, conspiracy to commit any of these offences, carrying on any regulated business or career while not licensed or crimes of violence or moral turpitude.
  • An investigation, disciplinary action taken or a decision by a regulatory or professional body.
  • A bankruptcy filing or filing of a consumer proposal.
  • A change in other employment or business activity.
  • A change in employer.
  • Any civil actions or decisions rendered relating to financial activities, fraud or breach of trust.
  • An errors and omissions claim against the licensee or applicant.

Designated representatives of an Adjusting Firm, Agency, Managing General Agent or Restricted Insurance Representative must notify the Superintendent within 10 days of the following by completing a change in circumstance submission on the Commission's Self-Serve Portal:

  • A change in name of the licensed firm or Restricted Insurance Representative.
  • A change of ownership of the licensed firm or Restricted Insurance Representative.
  • A change in address of the main office or any branch office.
  • Departure of any licensed individual (terminated, retired or any other reason).
  • Any misconduct by any individual related to the business of the licensed firm or the insurance business of a Restricted Insurance Representative.
  • Any investigation, disciplinary action or decision by a regulatory or professional body.
  • Any errors and omissions claim related to the insurance business of a Restricted Insurance Representative or any employee of the Restricted Insurance Representative.
  • Any civil actions or decisions in relation to financial activities, fraud or breach of trust.
  • Any criminal charges or convictions against the licensed firm or Restricted Insurance Representative or against a director, officer or partner of the licensed firm or Restricted Insurance Representative involving theft, fraud, forgery, breach of trust, misrepresentation, perjury, furnishing of false information, carrying on any regulated business or career while not licensed or crimes of violence or moral turpitude.

Any representative of a Managing General Agency who has reasonable ground to believe an agent is not suitable to carry on business has a duty to report this to the agent’s insurer or insurers within 15 days of becoming aware of the situation.