Saint John, NB – The Financial and Consumer Services Commission (the Commission) is urging New Brunswickers to exercise caution, as there have been reports of sellers operating without a licence, particularly in paving services.
Recent reports also indicate that some sellers are using misleading tactics to promote home improvement or home maintenance services.
The Commission encourages New Brunswick consumers to ask for proof of licence before agreeing to purchase anything from a door-to-door (direct) seller. All door-to-door sellers must be licensed and bonded with the Commission and must carry their licence with them. They also must be associated with a licensed company.
Common products and services door-to-door sellers offer at this time of year include driveway paving and sealing, eaves troughing or gutters, internet and mobile packages and snowplow services.
“Asking for proof of licence adds a layer of protection for consumers,” said Marissa Sollows, the Commission’s Director of Communications and Public Affairs. “To be licensed in New Brunswick, each applicant is required to provide us with a completed criminal record check.”
New Brunswickers can also verify whether a salesperson is licensed by checking the Commission’s online database at www.fcnb.ca/check-now.
While checking for a licence is an important first step when dealing with direct sellers, the Commission wants consumers to understand their rights and remember the following:
- Ask questions, don’t be pressured into making a decision, do research and read all contracts when approached to purchase products or services from a door-to-door salesperson.
- Salespeople are required to provide copies of the contract for goods or services to the consumer.
- The Direct Sellers Act provides for a cancellation period for any good or service sold through a direct seller within 10 days of the purchaser being provided with a copy of the contract.
Additionally, it is important when dealing with direct sellers to watch out for:
- Requests for cash-only payments or large upfront fees
- Vehicles with removable car magnets or decals advertising the company
- Vague answers about pricing, work details, or business location
- High-pressure tactics, such as “one-time offers” or discounts for immediate decisions
- Claims of affiliation with government or utility organizations
- Free inspections or prizes that lead to sales pitches.
“When a deal sounds too good to be true, it very well could be” said Sollows. “Always take time to review the full contract – including the fine print – before parting with your money.”
To keep up to date on the latest consumer alerts and scams in the province, New Brunswickers can check the latest news and alerts at fcnb.ca and sign up for alerts sent directly to their inbox.
What to Do if You Feel Pressured or Suspect Fraud
If you experience high-pressure sales tactics or suspect deceptive practices, report the incident to the Commission at fcnb.ca. For suspicious or unusual behaviour, contact local police.
Stay Informed:
The Commission provides tips and resources on its website to help consumers make safe and informed decisions when dealing with direct sellers. Visit fcnb.ca/consumer-protections/direct-sales for more information.
Quotes:
Media Contact:
Marissa Sollows
1 866 933-2222 or media@fcnb.ca.
The Financial and Consumer Services Commission of New Brunswick has the mandate to provide regulatory services that protect the public interest while enhancing public confidence, and to promote understanding of the regulated sectors through educational programs. It is responsible for the administration and enforcement of financial and consumers services legislation for mortgage brokers, payday lenders, real estate, securities, insurance, pensions, credit unions, trust and loan companies, cooperatives, the unclaimed property program, and a wide range of other consumer legislation. It is a Crown corporation funded by the regulatory fees and assessments paid by the regulated sectors. Online educational tools and resources are available at www.fcnb.ca.